ASSISTANTE_COMMERCIALE_SEMINAIRE BARMAN CARLOTTA CLIENT DIRECTEUR_HOTEL DIRECTRICE_HOTEL_LOISIR JUAN KATHERINE_FISCHER KATHERINE_FISHER KEVIN LA_CLIENTE LINH MME_GARCIA MME_SMITH MR_GARCIA MR_SMITH MR_SORJMAN NASSIM PIERRE RALPH RESPONSABLE_HEBERGEMENT SERVEUSE TOM DIRECTEUR HOTEL They make a difference DIRECTEUR HOTEL for they enable to develop a quality relationship with customers, DIRECTEUR HOTEL whatever your profession is. DIRECTEUR HOTEL Imagine you are a receptionist. DIRECTEUR HOTEL Thanks to the information collected in the reservation system, DIRECTEUR HOTEL you can prepare check-in and personalise your speech. DIRECTEUR HOTEL Thanks to the available information, DIRECTEUR HOTEL you can adapt to customers' personalities, DIRECTEUR HOTEL present various services according to their needs, DIRECTEUR HOTEL and ensure the originality of their experience at Mercure. DIRECTEUR HOTEL They're essential for all teams. DIRECTEUR HOTEL Front Office, Housekeeping DIRECTEUR HOTEL F&B, Meeting and Seminar department… DIRECTEUR HOTEL They are the Brand's hallmark. DIRECTEUR HOTEL Imagine a customer arriving, DIRECTEUR HOTEL and who wants to eat. DIRECTEUR HOTEL The receptionist will suggest different options, DIRECTEUR HOTEL according to his needs DIRECTEUR HOTEL and depending on the available hotel services. DIRECTEUR HOTEL Absloutely! It is also important to promote various hotel services, DIRECTEUR HOTEL like the quality of the Fitness Room, DIRECTEUR HOTEL or the Web Corner. DIRECTEUR HOTEL Mercure Touch is an asset for customers, and also for the Brand. RESPONSABLE HEBERGEMENT Mercure Touch behaviours show our guests RESPONSABLE HEBERGEMENT that they're not just some customer among so many others. RESPONSABLE HEBERGEMENT Let me explain. RESPONSABLE HEBERGEMENT We regularly organise activities in hotels. RESPONSABLE HEBERGEMENT It can be for instance local products tastings, RESPONSABLE HEBERGEMENT asking small producers to come and showcase their products. RESPONSABLE HEBERGEMENT Customers can enjoy this when arriving: RESPONSABLE HEBERGEMENT most of the time they're positively surprised RESPONSABLE HEBERGEMENT We can also offer guests a local product during check-in. RESPONSABLE HEBERGEMENT One more thing : RESPONSABLE HEBERGEMENT we can suggest to discover our selection of local wine, RESPONSABLE HEBERGEMENT presenting Mercure wine menu at the bar or at the restaurant. RESPONSABLE HEBERGEMENT These are two examples of Mercure Touch - RESPONSABLE HEBERGEMENT Showcase the brand and local flavours. RESPONSABLE HEBERGEMENT Of course it is commercial. RESPONSABLE HEBERGEMENT When we present Le Club Accorhotels loyalty card and the advantages it offers, RESPONSABLE HEBERGEMENT it is to generate preference and loyalty! RESPONSABLE HEBERGEMENT When we promote F&B services, RESPONSABLE HEBERGEMENT it is to generate revenue. RESPONSABLE HEBERGEMENT But our relationship is more than just a commercial-based one. RESPONSABLE HEBERGEMENT I think that Mercure hotels have a unique identity, RESPONSABLE HEBERGEMENT made of emotions and values, RESPONSABLE HEBERGEMENT which is illustrated by the attention we pay to customers. RESPONSABLE HEBERGEMENT Yes. They are consistent with the Brand's values. RESPONSABLE HEBERGEMENT They show customers that we are in tune with them, RESPONSABLE HEBERGEMENT that we are thoughtful and attentive. RESPONSABLE HEBERGEMENT These values can be illustrated by little and simple attentions. RESPONSABLE HEBERGEMENT For instance when a guest is staying on her own, RESPONSABLE HEBERGEMENT we avoid assigning an isolated room to her, RESPONSABLE HEBERGEMENT or saying out loud her name and room number, RESPONSABLE HEBERGEMENT in order to ensure her tranquility. RESPONSABLE HEBERGEMENT In short, we do everything we can to arouse customers' positive emotions. SERVEUSE When appropriate, I use I rather than We. SERVEUSE I don't mean to push myself forward, SERVEUSE but to show customers that I am personally taking care of them. SERVEUSE I ask questions SERVEUSE to identify their needs and make suggestions. SERVEUSE For example, I ask about their trip, SERVEUSE or if they need any specific equipment, etc. SERVEUSE I can also ask if they know the region, SERVEUSE and then, provide them with information about the surroundings. SERVEUSE That may give business customers the idea of coming back as tourists SERVEUSE in the future. SERVEUSE This is what Mercure Touch Smile and promote a friendly atmosphere is about. SERVEUSE SERVEUSE Absolutely. I usually introduce myself giving my first name, SERVEUSE and I ask questions to connect with customers. SERVEUSE I am not only representing Mercure, SERVEUSE I am also here as an individual with emotions, SERVEUSE with my personnality and my expertise. SERVEUSE That shows customers that they can trust me and rely on me. SERVEUSE One more important thing : take initiatives. SERVEUSE When arriving, customers have expectations concerning the quality of service; SERVEUSE I always do my best to exceed their expectations. SERVEUSE Sure! During breakfast, SERVEUSE I always make sure that customers have everything they need. SERVEUSE I always offer to refill their glass with fruit juice SERVEUSE when it's empty. SERVEUSE And I do the same thing SERVEUSE with hot drinks. SERVEUSE It is a natural reflex indeed, SERVEUSE but I always try to do better than that. SERVEUSE That's right! This way I personally commit, SERVEUSE proving that I am attentive. SERVEUSE I can anticipate his needs with this question… SERVEUSE But the speech should be personalised. SERVEUSE Yes. We all do our best to gratify customers, SERVEUSE by offering all kinds of attentions and personalised services. SERVEUSE This is what Mercure Touch Anticipate is about. BARMAN Small talk is a short conversation we usually start with customers BARMAN in order to initiate a dialogue BARMAN and make sure that everything goes well. BARMAN For example, I can ask a guest about his stay, or his day : BARMAN BARMAN that shows him that I am attentive, and makes him feel valued. BARMAN Absolutely, respect is what matters most here. BARMAN Yes. A guest came to the bar yesterday and ordered the House Cocktail. BARMAN After I made sure he liked the mix, BARMAN I asked him about his visit of the waterfalls BARMAN our Accomodation Manager had recommended. BARMAN I don't know what to say about his work, BARMAN you should ask him personally. BARMAN The waterfalls are lovely, 15 minutes from here, BARMAN but what has that got to do with small talk? BARMAN Sure! It is absolutely necessary in order to make customers enjoy their stay. BARMAN All the corporate members must be able to recommend products, BARMAN hotel services, or to offer suggestions concerning local activities. BARMAN Absolutely! As a barman, I do my best to connect with customers BARMAN and provide them with effective advice, BARMAN about the drinks menu for instance, which is normal for a barman, BARMAN but I always try to do better than that. BARMAN Suppose a guest tells me that his day was hot and weary, BARMAN then I will suggest a cooler version of the cocktail he ordered. BARMAN Yes...This is what Mercure Touch Connect is about: BARMAN reassuring and winning customers' trust, BARMAN in order to adapt ourselves to their situation. DIRECTRICE HOTEL LOISIR Small talk creates a contact, beyond courtesy, DIRECTRICE HOTEL LOISIR and makes the anticipation of customers' expectations possible. DIRECTRICE HOTEL LOISIR This is why it is important for every profession. DIRECTRICE HOTEL LOISIR Yes. Take a receptionist for instance: DIRECTRICE HOTEL LOISIR when a long stay guest comes back to the hotel in the evening, DIRECTRICE HOTEL LOISIR he will greet him, ask about his day, DIRECTRICE HOTEL LOISIR and may mention the customer's activities, if he knows about it. DIRECTRICE HOTEL LOISIR We always do our best to please our guest. DIRECTRICE HOTEL LOISIR But we do better than that. DIRECTRICE HOTEL LOISIR Absolutely. Here the receptionnist conveys the hotel and Brand's image. DIRECTRICE HOTEL LOISIR The guest feels valued and important when being asked about his day: DIRECTRICE HOTEL LOISIR he is not just some customer among so many others. DIRECTRICE HOTEL LOISIR Yes indeed. According to situations, small talk can be a bonus for customers, DIRECTRICE HOTEL LOISIR and that is true for all the professions. DIRECTRICE HOTEL LOISIR For example, a chambermaid, after she greets a customer, DIRECTRICE HOTEL LOISIR can ask him whether he is satisfied with the room service, DIRECTRICE HOTEL LOISIR whether he needs something, DIRECTRICE HOTEL LOISIR or if everything is ok in his room. DIRECTRICE HOTEL LOISIR Yes of course, but that's not what matters most here. DIRECTRICE HOTEL LOISIR That's right ! Then the customer will know that he can rely on the chamber maid. DIRECTRICE HOTEL LOISIR When engaging in small talk, she shows concern DIRECTRICE HOTEL LOISIR and her ability to anticipate his potential problems. DIRECTRICE HOTEL LOISIR This is what Mercure Touch Solve: be committed to solving problems is about. ASSISTANTE COMMERCIALE SEMINAIRE Yes. There are two categories : ASSISTANTE COMMERCIALE SEMINAIRE business and leisure customers. ASSISTANTE COMMERCIALE SEMINAIRE Our offers and services are tailored to each category. ASSISTANTE COMMERCIALE SEMINAIRE When a customer is having a seminar in one of our meeting rooms ASSISTANTE COMMERCIALE SEMINAIRE we usually take initiatives to anticipate and quickly find solutions to his problems. ASSISTANTE COMMERCIALE SEMINAIRE If there are more attendants to a conference than what was planned, ASSISTANTE COMMERCIALE SEMINAIRE ASSISTANTE COMMERCIALE SEMINAIRE I will offer a bigger meeting room (if that is possible), ASSISTANTE COMMERCIALE SEMINAIRE and mention the goodwill gesture. ASSISTANTE COMMERCIALE SEMINAIRE Customers are pleased with that kind of attentions, ASSISTANTE COMMERCIALE SEMINAIRE and we believe it helps to generate preference. ASSISTANTE COMMERCIALE SEMINAIRE Moreover, If there are more attendants than what was planned, ASSISTANTE COMMERCIALE SEMINAIRE that can also be a problem for the catering. ASSISTANTE COMMERCIALE SEMINAIRE Then I will call the Catering Manager ASSISTANTE COMMERCIALE SEMINAIRE in order to quickly find a solution. ASSISTANTE COMMERCIALE SEMINAIRE Once again, you have to anticipate, quickly respond, ASSISTANTE COMMERCIALE SEMINAIRE and offer solutions, to give customers complete satisfaction. ASSISTANTE COMMERCIALE SEMINAIRE Leisure customers' needs and expectactions are different from business customers' ones. . ASSISTANTE COMMERCIALE SEMINAIRE They're more relaxed, they have more spare time, ASSISTANTE COMMERCIALE SEMINAIRE and like to know more about hotel services or local activities. ASSISTANTE COMMERCIALE SEMINAIRE I usually work with guests attending a wedding or a banquet. ASSISTANTE COMMERCIALE SEMINAIRE When they're staying for a few days, I usually anticipate their needs, ASSISTANTE COMMERCIALE SEMINAIRE offering them information about the region, ASSISTANTE COMMERCIALE SEMINAIRE suggestions or any needed information. ASSISTANTE COMMERCIALE SEMINAIRE Absolutely! This is why you have to be observant, ASSISTANTE COMMERCIALE SEMINAIRE collect information about customers and put yourself in their shoes. ASSISTANTE COMMERCIALE SEMINAIRE This is what Mercure Touch Anticipate: ASSISTANTE COMMERCIALE SEMINAIRE be pro-active in order to anticipate needs is about . ASSISTANTE COMMERCIALE SEMINAIRE I don't think this is about being brave. ASSISTANTE COMMERCIALE SEMINAIRE Everybody is able to go and talk to customers. TOM Thank you sir. Goodbye CLIENT You're welcome. Goodbye TOM Good evening madam, good evening sir. TOM My name is Tom, I am the receptionist, TOM I'm delighted to welcome you to Mercure Portes de Paris Hotel. TOM Please let me help you. Could you please tell me your name ? MR SMITH Mr and Mrs Smith. MR SMITH We have booked our room online. TOM May I ask where you're coming from ? MR SMITH Philadelphia. TOM Oh! It must have been a long trip. MR SMITH Especially for my wife. She is tired. MR SMITH The flight was delayed and we have been travelling for many hours. TOM Then maybe would like to sit down for a moment TOM and have a little break in the lounge ? TOM Or would you rather check in first ? MR SMITH I'd rather complete the usual formalities right now, MR SMITH so that my wife can lay down and rest in our room. TOM Of course. Let's do that. TOM Hello. MR SMITH -Hello. We are Mr and Mrs Smith. MR SMITH We have booked our room online. TOM Alright… TOM I see you are coming from Philadelphia. MR SMITH -Yes. TOM What is the weather like in Philadelphia? MR SMITH It has been quite hot these days. MR SMITH Well, my wife is very tired. MR SMITH Our flight has been delayed and we have been travelling for many hours. TOM You'll have to be careful here. TOM It is much colder, you might catch cold. MR SMITH Thanks for your advice, MR SMITH but I think that my wife is now eager to reach our room. MR SMITH Would you please tell us the room and floor numbers? TOM Hello. TOM You are…? MR SMITH We are Mr and Mrs Smith. MR SMITH We have booked our room online. TOM Alright… TOM I see you are coming from Philadelphia. MR SMITH Yes. TOM Is that right? TOM It must have been a long trip. How long was it? MR SMITH About ten hours. Our flight has been delayed. TOM My goodness! With the jetlag and all... TOM That takes the cake! MR SMITH Yes. By the way, I think my wife needs to rest now. MR SMITH MR SMITH Would you please tell us the room and floor numbers? TOM So, if my information is correct TOM you have booked a double room, TOM near the elevator, for five nights. MR SMITH That's right. TOM I see your room is not ready yet, TOM you will have to wait. TOM Now, here is some documentation TOM on the city and the monuments. TOM If you need any further information, TOM don't hesitate to ask me. MME SMITH We know the city. Our daughter is studying here. MME SMITH Moreover, I am french and I grew up in Paris. TOM Oh that's funny, I hear you have a slight accent. MME SMITH I have been living in the United States for forty years, MME SMITH I guess that's normal. TOM Yes. Anyway, let me give it to you, TOM the city has changed, over all these years. MR SMITH My wife is and will always be a true Parisian MR SMITH Time has nothing to do with it. MR SMITH But you may find it useful for you, sir. MR SMITH Why not... Maybe. TOM Mrs and Mr Smith… TOM If my information is correct you have booked a double room, TOM near the elevator, for five nights. MR SMITH That's right. TOM I see your room is not ready yet, TOM let me see if I can get you a different one. TOM Here it is. I'll keep it for you. MME SMITH Thank you. I do need to rest right now. TOM I recommend that you hang out the do not disturb sign TOM on your door. You will find it in your room. TOM This is to make sure the room service won't disturb you. MME SMITH Thank you! That's lovely! TOM Is this your first stay in Paris? MME SMITH No it's not. Our daughter is studying in Paris. MR SMITH This time we are here for her doctoral thesis defence. TOM That is a great occasion indeed! TOM Please let me also congratulate you on your french, it is perfect! MME SMITH I deserve no special credit, for I'm French, and I grew up in Paris. TOM Well, then I will not presume to tell you about TOM the monuments or museums you should see. TOM However, please don't hesitate to ask the reception, TOM TOM if you need a city map, or for any advice or information. MR SMITH Thank you very much. I hope we'll have time to go to the theatre. MR SMITH My wife is eager to hear French. TOM I understand. Then let me give you some documentation TOM on the coming fortnight entertainments. TOM As for me, I would recommend a play performed at the Odéon Theatre, TOM which people speak highly of. TOM Mr and Mrs Smith, if my information is correct, TOM you have booked a double room, near the elevator, TOM for five nights. MR SMITH That's right. TOM I see your room is not ready yet, you will have to wait. MME SMITH Really? I was hoping I could lay down and rest. TOM Let me give you some documentation on the city, TOM and don't hesitate to ak me if you need recommandations. MME SMITH But we know Paris, our daughter is studying here. MME SMITH As for me, I am French, and I grew up in Paris. TOM Oh really? In which arrondissement? MME SMITH 9th, Taitbout street. TOM Oh, I know 9th well, I used to live in Chaussée d'Antin street. TOM Here are two magnetic cards to open the room door. TOM Your room is on the second floor, number 236. MME SMITH Thank you. MR SMITH Thank you very much. One last question: where is the bar? MR SMITH I may have a drink while my wife is resting. TOM Just follow the direction signs which are displayed all over the place: TOM elevators are on your right, walk straight on to reach the restaurant. MME SMITH I am not wearing my glasses. MME SMITH When can we have breakfast? TOM Breakfast is served from 6.30 am to 10.30 am. MME SMITH Good. Thank you. MME SMITH I hope I'll feel better tomorrow so I can go to the restaurant. MR SMITH While you rest, I may go and make sure MR SMITH that french wines still taste amazing. TOM The bar is on your right. MME SMITH Thank you. TOM First of all, here are two magnetic cards TOM to open the room door. TOM Your room is on the second floor, number 236. TOM It is a beautiful room, which overlooks the inner courtyard garden. MR SMITH Thank you very much. TOM You will find here all the needed information. MME SMITH I am not wearing my glasses. MME SMITH When can we have breakfast? TOM Breakfast is served from 6.30 am to 10.30 am. TOM Web Corner is on your left, with an internet connection. TOM There is also a fitness room TOM if you want to work out. MR SMITH Thank you but right now what I need is a drink. TOM The bar is on your right, Web Corner is on your left. TOM Mrs and Mr Smith, it just remains for me to wish you TOM a pleasant stay at Mercure Portes de Paris hotel. MME SMITH Thank you. TOM First of all, let me give you two magnetic cards TOM to open the room door. TOM Your room is on the second floor, number 236. TOM It is a very pleasant room, which overlooks the inner courtyard garden. TOM If you have any issue, please dial 2424, our dedicated line number. TOM It operates 24 hours a day, 7 days a week. MR SMITH Thank you so much. One last question: where is the bar? MR SMITH I may have a drink while my wife is resting. TOM You will find it right there, on your right. MME SMITH I am not wearing my glasses. MME SMITH When can we have breakfast? TOM Breakfast is served between 6.30 am to 10.30 am. TOM You can have it at the restaurant or delivered in your room. TOM By the way, I guess you must be tired, suffering from jetlag. TOM If you'd like to eat something before diner, TOM we could prepare a plate to be shared, or a sampling of desserts. MME SMITH No, thank you. All I need right now is to rest for a while. MR SMITH And all I need is a drink. TOM Well, in that case, Vincent, the barman, will take care of you. TOM Let me walk you to the elevator. MR SMITH No, thank you. We'll be alright. TOM Is there anything else you need? MR SMITH No thank you. I'm good. TOM Mrs Smith, any question? MME SMITH I don't think so. TOM Mrs and Mr Smith, it just remains for me to wish you TOM a lovely day and a pleasant stay at Mercure Portes de Paris hotel. MR SMITH Thank you. TOM First of all, let me give you two magnetic cards TOM to open the room door. TOM Your room is on the second floor, number 236. TOM It is a very pleasant room, which overlooks the inner courtyard garden. TOM If you have any issue, please dial 2424, our dedicated line number. TOM It operates 24 hours a day, 7 days a week. MR SMITH Thank you so much. One last question: where is the bar? MR SMITH I may have a drink while my wife is resting. TOM You will find it right there, on your right. MME SMITH I am not wearing my glasses. MME SMITH When can we have breakfast? TOM Breakfast is served between 6.30 am to 10.30 am. TOM You can have it at the restaurant or delivered in your room. TOM By the way, I guess you must be tired, suffering from jetlag. TOM If you'd like to eat something before diner, TOM we could prepare a plate to be shared, or a sampling of desserts. MME SMITH No, thank you. All I need right now is to rest for a while. MR SMITH And all I need is a drink. TOM Well, in that case, Vincent, the barman, will take care of you. TOM Let me walk you to the elevator. MR SMITH No, thank you. We'll be alright. TOM Is there anything else you need? MR SMITH No thank you. I'm good. TOM Mrs Smith, any question? MME SMITH I don't think so. TOM Mrs and Mr Smith, it just remains for me to wish you TOM a lovely day and a pleasant stay at Mercure Portes de Paris hotel. MR SMITH Thank you. TOM Good afternoon Mr Sorjman! MR SORJMAN Good afternoon. TOM Your three days seminar is over now, isn't it? MR SORJMAN It is. TOM Did it go well? MR SORJMAN I was positively surprised by the quality of service. MR SORJMAN And I think my colleagues were very pleased with this three days seminar TOM Would you say you've been working efficiently in good working conditions? MR SORJMAN Yes indeed. The web corner is very convenient. MR SORJMAN I'm glad you gave me the information when I arrived, so I could handle my emails. MR SORJMAN I've been worried for a moment, when noticing MR SORJMAN that there was no beamer in the meeting room. TOM What do you mean? MR SORJMAN Well, it's just that my colleague had forgotten MR SORJMAN to mention that we would need a beamer. MR SORJMAN Fortunately, your colleague found one very quiclky. TOM Good for you if your problem has been quickly solved. TOM By the way, I know the timetable was tight, TOM but did you enjoy our leisure services? MR SORJMAN It was pretty intense, indeed, MR SORJMAN but I truly enjoyed the spa in the evening. TOM Mr Sorjman, you are already leaving. TOM How did your three days seminar go? MR SORJMAN I was rather positively surprised by the quality of service. MR SORJMAN And I think my colleagues truly enjoyed their stay. TOM And you've had such a lovely weather! MR SORJMAN Yes, but we didn't have much time to go out. TOM Yes, but I think it is much more pleasant to work on a sunny day, TOM given that the meeting room overlooks the patio, TOM which is much flowered at this time of year. MR SORJMAN Yes of course. But we mostly enjoyed the comfort, MR SORJMAN and the facilities of the meeting room. MR SORJMAN By the way, the Web Corner is very convenient: MR SORJMAN I could handle all my emails. That was perfect! TOM And I heard that some of your colleagues enjoyed TOM the bar services with Vincent, the barman. MR SORJMAN Yes, I heard that. MR SORJMAN This was not exactly the main objective of this seminar, though… TOM Mr Sorjman, you are already leaving, aren't you ? MR SORJMAN Yes I am. TOM How did your three days seminar go? MR SORJMAN Very well. I was rather positively surprised by the quality of service. MR SORJMAN And I think my colleagues were truly pleased with this three days seminar. TOM Did you like the rooms? MR SORJMAN I heard no complaint about that. TOM In Mercure hotels, particular attention is paid to the comfort in rooms, TOM and to the quality of insulation, which is great when you want to sleep in. MR SORJMAN Sleep… in… Well we didn't have much time for that. MR SORJMAN You see, we used to start working at 8 am. TOM I understand. What about the Fitness Room? MR SORJMAN No. No time for that either. TOM If I understand correctly, you are satisfied with the facilities TOM and the work environment provided by the hotel. TOM Let me tell you that we are committed to offering you the best possible services, TOM whatever the purpose of your stay is. MR SORJMAN I saw that. MR SORJMAN I know that my colleagues truly enjoyed MR SORJMAN Wednesday evening wine tasting. MR SORJMAN Speaking of which, I wanted to keep the information we were given MR SORJMAN about this Quincy wine we had. MR SORJMAN Unfortunately, I think I may have lost it. TOM What a pity! Perhaps one of your colleague could help you… MR SORJMAN Yes. Maybe. I was not the only one to like it. TOM And you may have the opportunity to taste other wines TOM during your next stay. MR SORJMAN Yes, but let's not forget that this stay, and the next one, MR SORJMAN are for professional purposes. TOM Of course Mr Sorjman. But whatever the purpose of your stay is, TOM we will always be committed to providing you with the best possible services. TOM If I understand correctly, Mr Sorjman, you are satisfied with the facilities, TOM and the work environment provided by Mercure Portes de Paris hotel. MR SORJMAN Absolutely. TOM Do you have any suggestion for us to improve the quality of service TOM for your next stay? MR SORJMAN Well, no, I don't think so… MR SORJMAN I know that my colleagues truly enjoyed MR SORJMAN Wednesday evening wine tasting. MR SORJMAN Speaking of which, I wanted to keep the information we were given MR SORJMAN about this Quincy wine we had, but I believe I may have lost it. TOM No problem sir. I'll ask Franck, the wine steward, before you leave. TOM If I can't, I will ask him to send you by email TOM the list of the wines you had, with the wine-makers' addresses. MR SORJMAN That is very nice of you, thank you very much. MR SORJMAN Come to think of it, MR SORJMAN there is one thing I would like to suggest. MR SORJMAN I know that lunch break is necessary MR SORJMAN to allow ourselves a break during the day. MR SORJMAN However, I wish we could have kept on working while eating. MR SORJMAN We didn't, obviously, for we couldn't possibly cart the flip-chart along hotel hallways…. TOM I understand. TOM If you want, next time you could have a small buffet lunch delivered in the meeting room TOM at your convenience, so that you can keep on working during lunch. MR SORJMAN That would be perfect! TOM I am happy to hear that the hotel services gave you satisfaction. TOM I would kill to use the sauna after work some times. MR SORJMAN Well… If you say so. TOM What about Wednesday evening wine tasting? MR SORJMAN Well… TOM What about the restaurant? The cook is such an ace! TOM Have you tried the Tournedos Rossini? MR SORJMAN No. No I haven't, for I am a vegeterian. TOM Oh! I see. MR SORJMAN So! I did enjoy the wine tasting. MR SORJMAN Speaking of which, I wanted to keep the information we were given about MR SORJMAN about this Quincy wine we had, but I believe I may have lost it. TOM I don't know… But maybe you 'll have the opportunity to meet the wine-maker TOM during your next stay. He always comes here for wine tastings. TOM And I'm sure that you will have some other wine you may like. MR SORJMAN Alright. Too bad. MR SORJMAN Just let me remind you that I come here most of the time for business, MR SORJMAN therefore wine tasting is not a priority… TOM Of course Mr Sorjman. You know better. MR SORJMAN Yes, indeed. TOM The past three days have been pretty intense, TOM I guess you didn't have much time to enjoy the city, did you? MR SORJMAN No, we didn't. We were not here for the city. MR SORJMAN I chose this hotel on purpose though. TOM It is indeed a very easy to reach destination. MR SORJMAN Yes of course. But the main reason MR SORJMAN is that Paris is a very attractive city. MR SORJMAN Especially for international participants. TOM Oh! It must have been hard to make them focus on work. TOM Because parisian nights, you know… Quite something! MR SORJMAN Yes. TOM Especially when you're a foreigner. MR SORJMAN Don't worry, everybody remained professional. MR SORJMAN Furthermore, we had time dedicated to tourism activities in the seminar agenda. TOM Alright. I hope they liked it, so they will come back. MR SORJMAN I am sure they will. They will actually come back for work, MR SORJMAN since we have scheduled another seminar. TOM Really? That's good news! TOM Mr Sorjman, how did you like Paris? MR SORJMAN The Eiffel Tower is still here… it was not that different from the last time I saw it. MR SORJMAN You know, I come here several times a month. TOM Do you? But the other participants don't. TOM Only a few of them speak french. MR SORJMAN Oh! You are very perceptive! Most of them are foreigners indeed, MR SORJMAN and some of them were in Paris for the first time. TOM Honestly, I don't think I'd like to come to Paris for work only. TOM There are so many things you can do or see… I wouln't be focused on work. MR SORJMAN Yes. But don't you worry, MR SORJMAN We had time dedicated to tourism activities in the seminar agenda. TOM Good! I hope they liked it, so they will come back. TOM Now, Mr Sorjman, it just remains for me to wish you a good journey home! TOM Hope to see you soon at Mercure Portes de Paris hotel. Goodbye! MR SORJMAN Right… TOM You have been working quite hard during the past three days… MR SORJMAN Yes, we have! TOM Have you had the opportunity to show your colleagues the city around? MR SORJMAN I have actually. This is why I chose this hotel. MR SORJMAN You see, most of the people attending this seminar work in foreign subsidiaries. MR SORJMAN Even though some of them have already come to Paris, MR SORJMAN it is still an extraordinary attractive city! TOM It must be hard then for you to make them work here. MR SORJMAN No it's not. This is why I wanted the seminar to take place in this hotel: MR SORJMAN it is not exactly in Paris, but still quite near to the city. TOM -That opens the possibility to experience the city. TOM Have you had the chance to visit some of the places we recommended? MR SORJMAN No we haven't. I we wish we had, for some of it are quite appealing. MR SORJMAN But, you know, participants wanted to see what Paris is world-famous for. TOM Well, that means you will have to come back! TOM Last week of September will be devoted to wine tastings. MR SORJMAN Great! Do you have any… TOM Sure! MR SORJMAN … prospectus ? Great TOM You will find all the information in this document. TOM Now Mr Sorjman, it just remain for me to wish you, and your colleagues TOM a good journey home! MR SORJMAN Thank you. TOM Hope to see you soon at Mercure Portes de Paris hotel. MR SORJMAN Alright, thank you very much! Have a lovely day! TOM Thank you! MR SORJMAN Goodbye! TOM Goodbye! LINH Good morning sir! MR SORJMAN Good morning madam. It's a good thing you're here: MR SORJMAN There is a leak in the toilet in my room, it is continuously dripping. LINH That's a problem. Let me go and ask my manager. I'll be right back. LINH Alright! She told the reception. MR SORJMAN Perfect! Thank you very much! LINH Thank you sir. Have a lovely day! MR SORJMAN You too, thanks. LINH Goodbye! MR SORJMAN Goodbye! MR SORJMAN Oh! That's my room… NASSIM Good morning. I am Nassim, the hotel technical manager. MR SORJMAN Oh yes. Good morning. NASSIM I was here for the leaking toilet in your bathroom. MR SORJMAN Nice! Thank you very much. MR SORJMAN Honestly I couldn't bear the water dripping sounds. LINH Are you leaving? MR SORJMAN Only for a moment. Actually I am going to breakfast. Why do you ask? LINH Can I clean the room? MR SORJMAN Yes of course. By the way could you please take a look at the toilet flush? MR SORJMAN There must be a leak, it is continuously dripping. LINH There is nothing I can do. You should ask the reception. MR SORJMAN I was thinking you could help me though. LINH No. MR SORJMAN That's a shame. I'll ask the reception then. Thank you. MR SORJMAN Good morning. Excuse me, could you please have a look at the toilet flush in my room? MR SORJMAN There must be a leak, it is continuously dripping. MR SORJMAN I wanted to ask the reception, but now that you're here, maybe you could… LINH Well I don't know. If I see a technician, I may ask him. MR SORJMAN Well… Ok... NASSIM But I'll have to replace the old mechanism with a new one. It might take a bit of time. NASSIM I guess that may be a problem for you, am I right? MR SORJMAN Yes. NASSIM I need to know if you want to stay in this room, NASSIM or if you want me to ask Tom at the reception to get a different one? MR SORJMAN That means I'll have to pack all my stuff… MR SORJMAN I don't have time for that. NASSIM I'll make sure everything is done to make it easier for you. NASSIM Let me ask the reception to settle this. Don't you worry, we'll take care of it. MR SORJMAN Alright, I'll start gathering up my stuff then… NASSIM Alright. Goodbye. MR SORJMAN Thank you. Goodbye! NASSIM Yet, I'll have to replace the old mechanism with a new one. It might take a bit of time. MR SORJMAN What do you mean? MR SORJMAN I won't spend one more night with that water dripping sound, it's unbearable! NASSIM I cant' tell you exactly how long this will take. NASSIM I'll do my best… That's all. NASSIM I couldn't fix it though… MR SORJMAN Wait, what? But I won't spend one more night with that water dripping sound! NASSIM I can't help it sir! Do you know that I have to order the pieces, NASSIM have them delivered, then turn off the water supply, remove the drywall, NASSIM remove the old mechanism, replace it with the new one, put the drywall back, NASSIM turn on the water supply… that's a lot of work! MR SORJMAN Alright! Now listen, I'm not sure that I needed all the information, MR SORJMAN actually I don't care. MR SORJMAN But let me tell you one thing: given the hotel standard, MR SORJMAN I thought you would find solutions to this kind of problems more quickly. NASSIM I'm doing my best! Goodbye! NASSIM Right! You mean your worst! I can't believe it… TOM Hello Mr Sorjman. I guess the water leak problem has been solved, right? MR SORJMAN No, it hasn't actually. The water is still dripping, MR SORJMAN and the technician manager told me he had to replace the old mechanism with a new one. MR SORJMAN I had to move to a different room, pack all my stuff and so on! TOM I see. Repairing a toilet flush has become quite complicated, TOM you have to remove the drywal, you know. MR SORJMAN Right, the drywall. Thank you. Goodbye. MR SORJMAN There… TOM Thank you. How was your day Mr Sorjman? MR SORJMAN Good. Except that I had to move to a different room because of the water leak… MR SORJMAN I had a good day. TOM Don't hesitate to ask me for any further information sir. MR SORJMAN Ok. TOM Good afternoon Mr Sorjman! MR SORJMAN Good afternoon! TOM Are you satisfied with the solution concerning the water leak? MR SORJMAN Absolutely! TOM We are sorry we couldn't fix the toilet flush immediately. MR SORJMAN No problem, really. The solution you've found is perfect. MR SORJMAN The room I'm in now is lovely, and there's no water leak! TOM I'm glad you're satisfied. TOM Please don't hesitate to ask me if you need any information. MR SORJMAN I will, thank you. TOM By the way, let me remind you that you can call the dedicated line, dialing 2424, TOM if you're having any problem. MR SORJMAN I'll try to keep that in mind. TOM Well Mr Sorjman, it just remains for me to wish you a lovely day! MR SORJMAN Thank you. Have a lovely day too. Goodbye. TOM Goodbye! PIERRE Good morning madam. Good morning sir. Good morning young man. Good morning young lady. MME GARCIA Good morning! MR GARCIA Good morning! PIERRE Let me get a table for you. MR GARCIA Thank you. It won't be easy though, I think. PIERRE Indeed. I don't know what's going on, everybody came to breakfast at the same time. PIERRE I guess you'll have to wait… PIERRE You can come back in fifteen minutes if you want, it may be less crowded then. MR GARCIA Well, I guess we have no choice here. PIERRE Good morning madam. Good morning sir. Good morning young man. Good morning young lady. MR GARCIA Good morning. Mr and Mrs Garcia. We would like to have breakfast. PIERRE Pleased to meet you! My name is Pierre, I'll be your waiter. Let me get a table for you. MR GARCIA Alright. MR GARCIA It won't be easy though. PIERRE Don't worry, I'll find a solution. This way please! MR GARCIA Thank you! PIERRE I propose that you sit at this table and your children at this one, over there. PIERRE Then I can keep a bigger table for you as soon as it's available. MR GARCIA Please don't bother. We'll be fine his way, with two tables. MR GARCIA We are going to spend the whole day together anyway. PIERRE Well then please make yourself comfortable, I'll be right back. MR GARCIA Thank you. PIERRE Thank you for being understanding. I wish you Bon appétit. MME GARCIA Thank you. PIERRE My pleasure madam. MR GARCIA Good morning! PIERRE Good morning. Breakfast? Four people? MR GARCIA Yes. I see it's a little bit crowded here. PIERRE It is. I don't know what's going on. Everybody came to breakfast at the same time. PIERRE You'll have to wait. But eating breakfast doesn't take long. MR GARCIA Really? PIERRE Excuse me. MR GARCIA Well, I see we have no choice. MME GARCIA Not very welcoming! PIERRE May I propose that you go and enjoy the buffet? PIERRE You will find hot drinks and fruits juice, cornflakes and Nutella. JUAN Thank you. PIERRE Is everything alright? MME GARCIA Yes. MR GARCIA Yes. I can see that our children enjoy being on their own. PIERRE Yes, they seem to enjoy the buffet. PIERRE May I recommend the traditional parisian breakfast? PIERRE With seasonal french products, fair trade coffee and tea, PIERRE freshly squeezed orange juice, fresh baguette, PIERRE and a large french pastry assortment. PIERRE Is there anything else I can do for you? MR GARCIA -Well my wife is going to love it, but I'd like to eat something more substantial… PIERRE Don't worry, you'll find eggs, bacon, PIERRE cold meats, and cheese assortment as well. MR GARCIA Wonderful! PIERRE Is there anything else I can do for you? MR GARCIA Yes. Actually, my wife drinks squeezed lemon juice every morning. PIERRE Let me ask Julie, she's the manager. I'm sure she can do that for you. MME GARCIA Ok. MR GARCIA Thank you! MME GARCIA Thank you! MME GARCIA Great! Let's go to the buffet then! PIERRE If you would like to be true parisian girl and boy today, PIERRE I would recommend the traditional parisian breakfast, PIERRE with seasonal french products, freshly squeezed orange juice, PIERRE fresh baguette, and a large french pastry assortment. CARLOTTA I don't like it! PIERRE Well, then you should the assortment of local and artisanal jams, PIERRE which I'm sure you're going to love! PIERRE I propose that you go and enjoy the buffet. PIERRE Is everything alright? MME GARCIA Yes, we are good. MR GARCIA Yes, we are good, thank you. I can see that our children enjoy being on their own. PIERRE May I recommend the traditional parisian breakfast? PIERRE With seasonal french products, fair trade coffee and tea, PIERRE freshly squeezed orange juice, fresh baguette, PIERRE and a large french pastry assortment. MR GARCIA Yes. I'd like to eat something more substantial… PIERRE Obviously, parisian breakfast is not appealing this morning. PIERRE I propose that you go and enjoy the buffet then. PIERRE I propose that you go to the buffet, PIERRE you will find all you need to start the day off right. CARLOTTA Thank you. PIERRE So, I propose that you go to the buffet, like your children did. MR GARCIA Alright. Wait, my wife usually drinks squeezed lemon juice every morning. PIERRE Well, we have squeezed orange and grapefruit juices but as for lemon… PIERRE You'd better ask Julie, the manager, she's standing over there. MR GARCIA Over there? Ok. But… Julie? MME GARCIA Can you believe that? Alright. Julie! PIERRE Is everything alright? Is there anything you need? MME GARCIA No thank you, we're good. PIERRE Are you good and ready to start the day off then? MR GARCIA Yes we are. PIERRE May I ask you if you have plans? MR GARCIA Yes, we are going to the Louvre today, MR GARCIA then, if we have time, we'll go and see the Eiffel Tower. MR GARCIA Carlotta is very excited about that! PIERRE Then let me suggest you to ask the reception, so they provide you with a guidebook to the Louvre PIERRE and a guidebook to the Eiffel Tower PIERRE It just remain for me to wish you a lovely day in Paris! MR GARCIA Thank you! MME GARCIA Thank you very much! PIERRE Goodbye! MME GARCIA Goodbye! MME GARCIA That's great! Shall we go now? MR GARCIA Yes. Are you ready there? CARLOTTA Yes. MR GARCIA Let's go then. MME GARCIA We need to go to our room first. KEVIN Hello madam, how may I help you? LA CLIENTE I would like to eat fish, LA CLIENTE but I see that salmon fillet is served with saffron sauce. KEVIN Yes indeed. It's a saffron and coriander sauce. KEVIN Is that what makes you hesitant? LA CLIENTE Yes, because I don't like saffron. KEVIN Let me assure you that the taste of saffron is very subtle, and that saffron mixed with coriander tastes wonderful! LA CLIENTE Really? KEVIN Yes. Jérôme, the Chef, is very talented, and uses spices with great delicacy. LA CLIENTE I believe you. But I think I'd rather have the lamb shank anyway. KEVIN It's a very good choice indeed. LA CLIENTE Thank you. KEVIN I'll bring it right away. KEVIN I see. It's a peculiar spice, some people just don't like it. KEVIN Let's take a look at the menu. I would recommend the pike-perch fillet. LA CLIENTE Yes. But I see it is served with saffron rice. KEVIN That's right! Then, I'm afraid you will have to choose meat. KEVIN Rumsteck with horseradish sauce is very good. And so is lamb shank. LA CLIENTE I'll have the lamb shank then. LA CLIENTE That's too bad. I really wanted to eat salmon. KEVIN I'll bring it right away. LA CLIENTE Thank you. KEVIN If you want to eat salmon fillet, KEVIN let me ask Jérôme, the Chef, if he can cook it differently. LA CLIENTE Really? That would be wonderful! KEVIN I'll be right back. KEVIN The Chef proposes a grilled salmon fillet with herbs and Sichuan pepper. KEVIN Would you like it to be served with steamed potatoes KEVIN or do you prefer grilled vegetables? LA CLIENTE Grilled vegetables would be perfect! Thank you! KEVIN May I recommend a local wine to marry your dish? KEVIN It has been specially selected by Mercure. It's a very light and fresh one KEVIN Would you like to taste it? LA CLIENTE I'd love to, but I have a very important meeting this afternoon… KEVIN I leave it to your discretion of course, but I can offer you a tasting glass, if you want. LA CLIENTE Well, then I think I'll have one glass! KEVIN I'll bring it right away. Don't hesitate to tell me how you liked it. KEVIN Would you like to order sparkling or still water? LA CLIENTE Sparkling water, yes please. KEVIN Alright. I'll bring it right away. LA CLIENTE Thank you. KEVIN What would like to drink? LA CLIENTE I'd like to have wine, but I don't know which one. LA CLIENTE Besides I have a very important meeting this afternoon. KEVIN Would you rather drink water then? LA CLIENTE Yes. A jug of water please. KEVIN I'll bring it right away. KEVIN Stephan, the wine stewart, recommends a robust and fuity wine to marry the dish. LA CLIENTE I don't think I'll drink wine, LA CLIENTE I have a very important meeting this afternoon. KEVIN Alright then. LA CLIENTE Thank you. KEVIN Did you enjoy your meal? LA CLIENTE Yes. It was delicious. Thank you very much. KEVIN May I clear the table? LA CLIENTE Yes. I would like another coffee please before I go. KEVIN I'll bring it right away. KEVIN Did you enjoy your meal? LA CLIENTE Yes I did. It was delicious. KEVIN How did you like the rhubarb clafoutis? LA CLIENTE I loved it. It was very good, light and fresh. Exactly what I needed. KEVIN Would you like to have a coffee? LA CLIENTE No thank you. I'm good. KEVIN Then it just remains for me to wish you a pleasant afternoon, KEVIN and good luck with your meeting. LA CLIENTE Thank you! KEVIN Did you enjoy your meal? LA CLIENTE Yes indeed. It was delicious! Thank you. KEVIN Are you done? May I clear the table? LA CLIENTE Yes sure. I'm done. LA CLIENTE I need all my energy this afternoon. I have a very important meeting. KEVIN No problem. LA CLIENTE Can I please have another coffee? KEVIN I'll bring it right away. LA CLIENTE Thank you. RALPH You look hesitant. How may I help you? MR SMITH I'm a little bit confused. MR SMITH There are so many different cocktails… RALPH May I ask you a question? MR SMITH Yes, go ahead please. RALPH Where would like to be right now? MR SMITH Righ now? I wish I was on a desert island. RALPH Then I think you should try the Stormy Weather. MR SMITH I haven't seen it on the menu. RALPH I'm not surprised, for it is a kind of an original recipe, RALPH with champagne. Do you like champagne? MR SMITH Yes of course! RALPH May I help you sir? MR SMITH Yes please. I don't know what to choose. RALPH I recommend the Knight with a rose cocktail, RALPH with gin, vermouth, orange juice, RALPH a hint of grenadine, and a drop of Grand Marnier. MR SMITH It sounds good, but I'm afraid it might be too sweet. RALPH Alright. It seems complicated. What about Bloody Mary? MR SMITH I wanted to try something new, MR SMITH but alright then, I'll have a Bloody Mary. RALPH Please trust me, and let me surprise you. MR SMITH Alright. Just to let you know that I don't like it when it's too sweet. MR SMITH And I don't like whisky either. RALPH You'll see, the taste of whisky is very subtle in this cocktail. RALPH Trust me and taste it. You won't believe your tongue! RALPH Trust me, you're going to love it! RALPH Some of the cocktails I created are now in recipe books! MR SMITH How do you create new recipes? RALPH That's a secret! MR SMITH Do you remember all of them? RALPH Yes, I do. But eventually, only the best ones remain, RALPH like the Stormy Weather cocktail for instance. MR SMITH Which is perfect for shady people especially, isn't it? RALPH Not only. But I must say that it is a very good one. RALPH Actually, it is now on the menu of one of the coolest bar in the city. MR SMITH Oh, I see. RALPH The barman even told me that it is Leonardo Di Caprio's favourite cocktail. RALPH Trust me, you're going to love it! RALPH You may be reassured to know RALPH that one of the cocktails I created is now on the menu of the Scribe bar. MR SMITH Really? And how do you create new recipes? RALPH You'll laugh when I tell you. I usually make cocktails according to customers' expectations, RALPH or depending on the context. MR SMITH Do you remember all of them? RALPH Yes, I do. But eventually, only the best ones remain, RALPH like the Stormy Weather cocktail for instance. MR SMITH Which is perfect for shady people especially, isn't? RALPH Not only! RALPH Trust me, you're going to love it! RALPH I am quite an expert you know. Some of the cocktails I created are now in recipe books. MR SMITH Really? And how do you create new recipes? RALPH That's a secret. MR SMITH Do you remember all of them? RALPH Sure. But the problem is, customers don't know much about it. RALPH They want classics, that's all. MR SMITH I see. Gin Fizz, Mojito, Margarita… RALPH Absolutely! Not to mention Dry Martini, RALPH for customers who want to play James Bond. RALPH And there's no way I can forget the olive! RALPH So how did you like my masterpiece? MR SMITH For sure, I got carried away! RALPH That's what it's made for! I knew you'd love it! RALPH So how did you like it? MR SMITH For sure, I got carried away! RALPH That's what it's made for! But I think that maybe it would be better RALPH if I added a pinch of ginger…. MR SMITH I don't think so. MR SMITH Ginger would ruin the sweetness. RALPH That's right. It would definitely be better RALPH with a pinch of ginger. RALPH So tell me, how did you like it? MR SMITH I got carried away! RALPH That is what it is made for. But tell me: RALPH is there anything I should add to make it even better? MR SMITH It is very good this way. But maybe a pinch of ginger, MR SMITH would make it a little spicy. RALPH That sounds like a very good idea! Thank you. RALPH Is there anything else I can offer you sir? RALPH Maybe would you like to have another Stormy Weather, with a pinch of ginger? MR SMITH No thank you. I will save it for next time. RALPH Alright. Thank you very much sir. RALPH Have a lovely evening. MR SMITH Thank you very much. KATHERINE FISHER Good morning Mr Sorjman! MR SORJMAN Good morning. KATHERINE FISHER I'm very pleased to welcome you. KATHERINE FISHER Does the installation suit you? KATHERINE FISHER Do you have everyhing you need? MR SORJMAN I think so. It looks like everything is here. MR SORJMAN Placement, flip-chart, notebooks… MR SORJMAN Wait… where is the beamer? KATHERINE FISHER I don't think it's on the list we've made according to the reservation request. MR SORJMAN It can't be. I work with a beamer all the time. KATHERINE FISHER No. Look. That's what I thought, KATHERINE FISHER the beamer is not on the list. KATHERINE FISHER You see? Flip-chart, notebooks, KATHERINE FISHER wifi… but no beamer. MR SORJMAN I can see that. We have a big problem here. MR SORJMAN I really need you to find a beamer for me. MR SORJMAN I have to make a presentation in five minutes. KATHERINE FISHER Ok. But I need to call the technical manager, KATHERINE FISHER to install it. It is going to take fifteen minutes. MR SORJMAN Fifteen minutes? KATHERINE FISHER Besides, you will have to pay the surcharge. KATHERINE FISHER Obviously I have no other choice! MR SORJMAN I'll be right back. KATHERINE FISCHER I am sorry Mr Sorjman. KATHERINE FISCHER There is no beamer reserved for your seminar. KATHERINE FISCHER Don't worry though. KATHERINE FISCHER If you need one I'll figure it out. MR SORJMAN I hope so. What shall I do if there is no beamer? KATHERINE FISCHER Don't worry. What time does the meeting start? MR SORJMAN In half an hour! KATHERINE FISCHER Alright. Here is what we are going to do: give me fifteen minutes. KATHERINE FISCHER There is another Mercure hotel near this one. KATHERINE FISCHER Let me go and call them to ask if they have a beamer we can borrow. KATHERINE FISCHER Meanwhile, I propose that you join your colleagues in the break area, KATHERINE FISCHER and have a snack. KATHERINE FISCHER I'll be right back. MR SORJMAN No problem. You are saving the day! Thank you so much! KATHERINE FISCHER Thank you for your understanding Mr Sorjman. KATHERINE FISCHER I don't think there is a beamer on the list we've made KATHERINE FISCHER according to the reservation request. KATHERINE FISCHER Do you really need one? MR SORJMAN Actually I use it all the time, MR SORJMAN to show charts, PowerPoint files, corporate films. KATHERINE FISCHER Then, I could give you a tripod, KATHERINE FISCHER to put your laptop on. KATHERINE FISCHER The screen is big enough, I think, for your colleagues to see. MR SORJMAN Wait. Are you kidding me? That is not possible! MR SORJMAN Read graphics? Analyse sets of figures? This is way too small! MR SORJMAN Then I'll have to find another beamer. KATHERINE FISCHER It won't be easy though… MR SORJMAN All the beamers have been reserved. MR SORJMAN Is that all you can offer? MR SORJMAN What about my presentation? What shall I do? MR SORJMAN It starts in five minutes! KATHERINE FISCHER Ok, look, I'll be right back! MR SORJMAN Well, do your best, and do it quickly! KATHERINE FISCHER There, Mr Sorjman! All you have to do now is to connect your computer. MR SORJMAN Alright. That will only take a few seconds. KATHERINE FISCHER Absolutely. MR SORJMAN Let me go and ask my colleagues to come in. KATHERINE FISCHER Then I shall leave you. MR SORJMAN Yes, thank you. KATHERINE FISCHER Thank you sir. Have a lovely day! KATHERINE FISCHER There, Mr Sorjman! All you have to do now is to connect your computer. MR SORJMAN That will only take a few seconds. MR SORJMAN Let me go and ask my colleagues to come in. KATHERINE FISCHER If I may, I would like to make a quick test, KATHERINE FISCHER just to make sure it all works. MR SORJMAN Why not? Wait, let me open the file. MR SORJMAN Here it is… KATHERINE FISCHER There you go! MR SORJMAN Alright. KATHERINE FISCHER Great! Please let me go and ask your colleagues to come in. MR SORJMAN Thank you very much! KATHERINE FISCHER I remain at your disposal Mr Sorjman. MR SORJMAN Thank you. KATHERINE FISCHER There, Mr Sorjman! All you have to do now is to connect your computer. MR SORJMAN That will only take a few seconds. MR SORJMAN Let me call to my colleagues. KATHERINE FISCHER If I may I would like to make a quick test, KATHERINE FISCHER just to make sure it all works. MR SORJMAN Let me open a file. KATHERINE FISCHER There you go! Is that your company's logo? MR SORJMAN Er. Yes. KATHERINE FISCHER Nice KATHERINE FISCHER Yet, I wonder. Why is it always the same colours in companies logos? KATHERINE FISCHER It always looks a bit like this. MR SORJMAN You know what? Let me ask our graphic designer this very relevant question. MR SORJMAN But before that, I'm going to try and catch up. MR SORJMAN We have lost time with the beamer problem. KATHERINE FISCHER I have to go. Have a lovely day. KATHERINE FISCHER Mr Sorjman, could you please spare me a few minutes of your time, KATHERINE FISCHER in order to talk about how your seminar went? MR SORJMAN Yes. I don't have much time though. KATHERINE FISCHER Alright. MR SORJMAN Besides the beamer problem, which has been quicly solved actually, MR SORJMAN everything went well. KATHERINE FISCHER Were there enough power points in the room? KATHERINE FISCHER Did wi-fi work? MR SORJMAN Yes, it was all good. KATHERINE FISCHER Very good. It just remains for me to wish you, Mr Sorjman, a good journey home! MR SORJMAN Thank you. KATHERINE FISCHER Mr Sorjman, could you please spare me a few minutes of your time, KATHERINE FISCHER in order to talk about how your seminar went? MR SORJMAN Yes. Besides the beamer problem, which has been quicly solved actually, MR SORJMAN everything went well. KATHERINE FISCHER Good. I'm glad to hear that. Let me get you a luggage trolley, KATHERINE FISCHER to help you with your equipment. MR SORJMAN Yes. Thank you very much. KATHERINE FISCHER You're welcome. I am here to help you. KATHERINE FISCHER Before I go, may I ask you if you have any suggestion KATHERINE FISCHER to help us improve the quality of the hotel services? MR SORJMAN I don't think so. MR SORJMAN But if anything comes to my mind, I'll tell you next time. KATHERINE FISCHER By the way, do you know when your next seminar will be? KATHERINE FISCHER I'll be pleased to welcome you. MR SORJMAN No, I don't know exactly. I think it will be in six months. KATHERINE FISCHER Do you mind if I call you in a while, KATHERINE FISCHER to talk about the project and see where you stand? MR SORJMAN Of course not. Please do. KATHERINE FISCHER Great! I shall go and get the luggage trolley now. I'll be right back. MR SORJMAN Alright. Thank you very much. KATHERINE FISCHER Mr Sorjman! Your seminar is over! KATHERINE FISCHER You must feel relieved, don't you? MR SORJMAN Yes. Especially since we've had an issue before it really started. KATHERINE FISCHER That's right, the beamer. It could have been a big problem for you. MR SORJMAN Anyway, you quickly found a solution. Thank you. KATHERINE FISCHER My pleasure. It is also my job to rectify my colleagues' mistakes. KATHERINE FISCHER Goodbye. MR SORJMAN Thank you. Goodbye!