NARRATEUR

NARRATEUR
In the midscale hotel segment,
Mercure aims to combine the quality of service you receive in chain hotels
with the authenticity of independent ones.
All of our hotels share a fundamental objective, which is
to guarantee guests, throughout their stay, 
optimal standards in terms of comfort,
service, quality,
cleanliness and safety.
In order to make their stay at Mercure a unique experience,
we must build on the Brand's values.
Authenticity:
being in harmony with your work, smiling,
doing your job with warmth, sincerity and conviction.
Curiosity:
having an open mind towards other people,
being communicative
working together,
having an interest in the world and people around you.
And personal commitment:
being dedicated
being reliable,
paying attention to people and details,
giving priority to guests.
Our brand values are not just concepts.
They are apparent in our daily work,
in each of our actions,
and behaviours,
when meeting guests' needs
"Mercure Touch" is a further sign of our determination
to offer customers a unique quality of service and relationship,
demonstrating the Brand's values in a very concrete way. 
"Mercure Touch" behaviours are qualities that are essential
to ensure that Mercure becomes an authentic and energetic brand.