ADRIAN AGA ANNONCE CAM DEANNE DEIDRE DYLAN DYLAN_OTF GEORGE GERRY GRAEME IAN JIM JOEL JORDAN KATHY KEVIN LABINOT LAURENCE MADISON MANDE MATT MEL MICHELE MORRISON MURRAY NARRATOR NATHAN NIGEL PASSENGER PAUL PRODUCER RADIO RIARNE SANDRA SECURITE SHOP_ATTENDANT STAFF SYD_STAFF TED TIME TROY USTAV WARREN WILL DYLAN Your attention please, your attention please. The building�s emergency warning system has been activaTED. JORDAN Captain reporTED mysterious smoke coming out from an aerobridge DYLAN And how many passengers are on the flight JORDAN Just need your assistance please at the International Terminal GERRY Worst case scenario is that we have an all- out fire here on an aircraft with passengers on it. And that's something we never wanna see here. NIGEL This is where all the cool stuff happens. SANDRA Okay guys, we�re gonna be busy now DEANNE Sydney Airport Emergency Line WARREN We need an ambulance. MANDE They�ve got CPR being performed on a passenger. KEVIN When you see green, that�s good. When you see red, we�re in trouble. LABINOT If you don�t know where you are, I can�t find you. JORDAN So I�ve called the police NIGEL There�s hours a day, days a week MICHELE We have a possible explosion. WARREN The firies are on their way NATHAN We have to get it right, every single time. RADIO Start heading right C one zero one four one runway one six right, four twenty seven ANNONCE Morning ladies and gentlemen, this is the final boarding call for all passengers travelling on Virgin Airlines- MEL Just down this way, thanks. SECURITE Thank you, miss and good morning PASSENGER Good morning SANDRA Okay, x-ray number three. Just over here ma�am. RADIO Zero One Three Four Copy � [inaudible] SYD STAFF Just through here please GRAEME The normal passenger doesn't know what goes on behind the scenes, behind the walls, under the ground to keep the airport operational. RADIO Botany eight eighteen, runway one six right, clear for take off. TED When you�re out on the airfield, you see just how big the place is, and how many moving parts there are. GRAEME Sydney Airport is equivalent to a city of, probably, two hundred to two hundred and fifty thousand people. We have our own water and power reticulation systems, we have our own sewage systems, we maintain all the roads, all the street lighting, the actual buildings, all the terminals, our aerobridges, our runway lighting systems. So, it�s just like a city but it�s got a couple of runways on it where aircraft take off and land. MEL This way, straight down. Thanks folks. Come on down. GEORGE The counters now are pretty full. MURRAY All you�re basically doing is you�re just picking up all the little bits and pieces. IAN Anything that�s lying around the airport. Anything that is a hazard. It could suck into the aircraft and it could go out onto the taxiways could be sucked up into the engines. ADRIAN Alright, yeah back up and running. Off to the next one! GRAEME Our team has got a huge responsibility to make sure that all our systems and infrastructure are running twenty four hours a day, seven days a week JOEL Alright, thanks mate. See ya, bye. JOEL General maintenance JOEL speaking- JOEL We�re part of the first response team. We take care of all the aerobridges, vertical transport, water supply, the high voltage network, the airfield lighting network, fire systems, air conditionings. We can check it out and try and resolve what the problems are. GERRY Yeah we just got a report of a water leak just next to one of our substations so we�re just gonna check it out. JOEL You know, you�ve gotta be a plumber and you�ve gotta be an electrician and you�ve gotta be some sort of air conditioning mechanic at the same time. JOEL Oh! It was just that hose, I think. All right, we�ll go and get that fitting. ANNONCE Final boarding call for all passengers travelling through to Brisbane on REX Flight ZL. Could you please proceed immediately to Gate for boarding. GERRY This one�s out of service obviously, he�s coming down with some trolleys now and you should be able to get in. GERRY Was there a fire alarm here? KATHY Yes there was- GERRY There was, it�s all good now yeah? SHOP ATTENDANT -All good now GERRY We�re just letting you know that no fire obviously in and everything�s back in service GERRY I just got a call from OTIS saying lift forty one is back in service GERRY Could we get the zero seven runway approach lights? JOEL This one�s out! GERRY The tool that we use to take the lights out is an air light lifter tool. It is unique, I actually invenTED it myself- JOEL See if we can unplug it. GERRY -myself and, probably one of, the best engineers in Australia and it makes it, everything quicker so yeah, it�s brilliant JOEL Beautiful. All done, all topped up, nothing left here�perfect! GERRY When the pressure hits, our job is to get that plane on bay, get that airfield light working, get it fixed, repaired, get everything back in service and up and running as quick as we can. CAM So we�re mowing every day, day shift, night shift, and afternoon. I�ve probably in the last sort of hour mowed two football fields, maybe three? To mow an average runway, it�d take you a week or so. So three runways, three weeks. After three weeks, you�d have to go back and start again. So yeah, it�s a constant round-the-clock job. CAM It�s pretty important to keep the length of the grass at a certain height. It limits bird activity in the area, which is important, obviously, close to the runway. But yeah, it�s mainly the look of it really. At the end of the day. We want it to look good. [LAUGHS] JORDAN Sydney Airport IOC JORDAN speaking MICHELE We�ve got an inbound medic on the Air Canada RIARNE So what terminal are you in�and what lift? RIARNE Terminal one? No worries, we've got someone on the way. GERRY Gerry speaking? Cool, we�ll meet you there. GERRY Yeah, so at the moment we have a lift entrapment. We need to make sure we get that person out of the lift as soon as possible and that they�re safe. We�re starting to get onto peak time so you can see the queues. People are starting to queue up. GERRY We�re going down to the lower basement now and that�ll bring us down to where it�s saying the entrapped passenger is so we�ve called our technicians onsite and they�re gonna meet us there and hopefully we can release that passenger straight away. GERRY It�d be stressful for the passenger so we wanna make it as easy as possible for him or her and to give them the confidence that they�re gonna get outta there pretty quick. GERRY Just the man! MATT Why is the door stuck? MATT I can�t open this lock GERRY [SHOUTS] Anybody in there? USTAV Yes! I�m stuck! GERRY [SHOUTS] Yeah we�re working on it at the moment. We�ll give you a shout in a couple of minutes okay? GERRY Obviously have to force open the door and� GERRY Do you want me to get the firies to get their- or do you want me to give JOEL a shout and get� MATT A crowbar? GERRY His crowbar down, yeah. We might even need more than a crowbar, right? MATT That seems to be movin� but this door is stuck, the inside door. GERRY [SHOUTS] You okay mate? [INAUDIBLE] That�s good. Don�t worry we�re still working on it here. We won�t be much longer. GERRY We have to get him out. GERRY [SHOUTS] We�re probably going to have to force open this door! GERRY Do you wanna grab that side and I�ll grab this and we just give it one go maybe? MATT Yeah GERRY How are you going? Alright? USTAV Yeah good, I�m good [SIGHS] GERRY That�s good. That�s the main thing. That�s it. Do you wanna- yeah you come out here anyhow and get yourself a bit of air. USTAV It was scary, a bit- a little bit less air to breathe, but it�s okay. I�m fine. [LAUGHS] GERRY Well at least we didn�t need the firies anyhow. MATT I know GERRY It wouldn�t look good opening them doors together you know? MATT [LAUGHS] GERRY That was brilliant down there. Now MATT�s gonna work on the lift and it�s probably gonna take him some time to get that back in service and obviously to get that forklift out of the lift and back to that client. Yeah basic human crowbar you know. Do whatever you have to do, you know? [LAUGHS] DEIDRE [BEEPING] Okay, we�re off. Excuse me guys. DEIDRE Excuse me [HORN] Sorry I just need to get past darl�. DEIDRE [RADIO BEEPS] I�m on my way. I�m just about passing customs PB so I shouldn�t be too long. DEIDRE You know we like to be here at least ten minutes before the aircraft comes in. Just check that the bridges are in the home position so that the aircraft�s stable to come on the bay. DEIDRE Attention all stations BA fifteen on blocks at one zero one zero. DEIDRE I�m particular how I put it on. I like it to be straight. I like it to be just right. DEIDRE Sorry, sorry. It is jerky, I�m sorry. DEIDRE First I was signed off- my very first one, alone, and when the aircraft CAMe in I was with the station rep, and I was glad I had pants on because my legs were shaking and I�m trying to make sure my hands didn�t shake. DEIDRE I was really nervous the first time �cause it�s a big responsibility to put the bridges on. DEIDRE Now I put my canopy down. Which also helps secure the bridge to the aircraft. DEIDRE The bridge goes up and down according to the weight of the aircraft. Passenger Morning DEIDRE Morning�Good morning� DEIDRE [RADIO BEEPS] V N arrivals to V N ramp DEIDRE This one�s- they call a �no touch�. The airline doesn�t like you to touch the aircraft with the bridge. There are newer aircraft, they�re carbon fibre, and they can crack on the inside without, maybe, damage on the outside. DEIDRE The brakes failed on one of the bridges when it was being removed and it hit into the aircraft and it actually had cracked it. Yeah, so they had to fly it home without passengers because then it may not be pressurised or it can- could�ve have had a lot happen. DEIDRE Yeah so it�s harder to actually not touch than touch sometimes� DEIDRE Morning PASSENGER Morning DEIDRE Good morning�that�s it! Done. Yeah. Alright. Thank you. MEL Come on down. Thank you! GERRY [PHONE RINGS] How you going TROY? TROY Good mate, I just- are you busy? GERRY Uh, at the moment. But what�s up? Let me know. TROY I got a call about an aerobridge. GERRY Which aerobridge is it? TROY They said Gate ten Aerobridge Number two GERRY Alright GERRY We have an aircraft on arrival in the next ten minutes. So we don�t wanna see any delays. We want the aircraft to land and to be able to get onto bay straight away and to get people off the aircraft without any delay. GERRY We don�t know yet, what the issue exactly is. It could be one of many. We�ll have an alarm on the screen and we�ll go over and see. At the moment the aerobridge is out of the home position and they can�t get it into the home position. So the home position is the position that aerobridge needs to be in for aircraft to come on bay. So we don�t want an aerobridge to be sticking out at such when an aircraft comes in because we know it�s gonna either hit the aircraft or damage it or whatever, so our job is to get it in and to make sure there�s no delays. GERRY Well the bridges are sort of our major assets you know to make sure that it�s up and running and to make sure the flow of passengers and make sure there�s no delays with the aircrafts and that sort of thing. GERRY At the moment, this one is out of the home position, this is the home position here�it�s outside. The light�s red which is telling the aircraft it can�t come onto bay. So we�re gonna go up and try to reset and get this going. GERRY Some of these may be on connection flight internationally and it�s just not what we want. GERRY Hey TROY TROY How you doing? GERRY What have we got? TROY When they reporTED it, it said that it was spinning around in circles TROY What do you reckon? GERRY I�m just gonna knock off the PLC until we�re in position. Oh. GERRY We have an aircraft that�s landing right now. That aircraft would definitely be sitting out on the taxiway waiting to come into bay because at the moment, things are so busy here that all bays have been taken up and we need every bay we have. GERRY How�s it going TROY, is it moving? PA Please have your passport open on your photo page along with your boarding passes ready- GERRY Okay. So we�re just gonna check to see if it�s- position it�s in here- TROY c�mon let�s have a look. Okay so- GERRY So at the moment what�s happened is, the aerobridge has lost its home position. So we�re gonna reprogram that, put it back in the circle to where it should be, and get things up and running and make sure there�s no delays for the passengers. GERRY Any luck? GERRY And we reprogram that and we should be all good TROY Ready home GERRY So I've just reset the computer. GERRY Beautiful. The green light�s on so it�s all good to go. Brilliant. GERRY So as you can see the wheels are in the home position. And that�s exactly what we want. So it�s in a safe place now, the lights are green. The aircraft has just landed, we�re waiting on the aircraft to come into bay and we�re gonna see them aerobridges actually get onto that aircraft and to make sure there�s no issues. GERRY How you going man? GERRY Aerobridge on aircraft. Passengers departing. No delays. That�s exactly what we want. ANNONCE Wind two two zero degrees [INAUDIBLE] NATHAN This is how many passengers coming in. Hundred and thirty four passengers an hour. MICHELE We love this one, this is Flight Radar. You can see the planes, how far out they are. This is real time, this is exactly what�s happening. CAM As much as they have instruments onboard, a visual aid is like, priceless. CAM Up a bit�up a little. The end of it up, up, up, up, up. CAM It�s pretty vital. We try to do it as quickly as we possibly can so it�s not out of action for too long. CAM I�ll just pull this out of the way PAUL Yeah CAM Get this windsock back up. CAM Usually it�s just the colour. If they fade, they�re dirty. With this one here, it was actually torn, had a couple of holes. So it actually doesn�t work as effectively as it should. So, the new one, it should last a couple of years at least. And yeah this was actually a pretty simple one really. May not seem like it but it is one of the easier jobs that we do [LAUGHS] CAM Looks great! TED You going up now? TED Good morning. Hi, how are you? TED So it�s properly restored. TED Of course it is an incredibly important artefact in Australian Aviation history TED Well Charles Kingsford Smith, of course, with Charles Ulm, Harry Lyon and JIM Warner were the first people ever to fly across the Pacific back in TED When they arrived in Sydney three hundred thousand people were here to greet them. And that was out of a population of only one point two million so means at least one in every four Sydneysiders was at this airport to see Kingsfod Smith and Charles Ulm arrive after having crossed the Pacific. TED We�re actually looking at the jacket and through the cabinet I can actually see the location on the airfield where he actually landed. WILL We can get in here five P TED Yeah TED So�where is it? JIM There ya go, that's the Southern Cross replica TED Just magnificent. JIM, you�ve done- and your team, you�ve done a great job. TED We want- At Sydney Airport, we want this aeroplane to fly to Sydney Airport on June , and that would be the ninety fifth anniversary of Kingsford Smith, Ulm and the two Americans, Warner and Lyon, landing. JIM That would be absolutely wonderful, we would love- TED To see this plane coming in over Botany Bay and landing on our main runway would just be magnificent. JIM We�d love to be part of that. WILL Are we able to go inside and have a look? JIM Yeah certainly you can go inside. TED Let�s do this! JIM Firstly, so, it�s pretty cramped as you can see- TED Can�t believe how small it is JIM So they were doing this for thirty two hours, I think it was? TED For hours?! JIM All the way down to Suva TED Engine on the front. One either side. JIM Yep TED They must�ve gone deaf. JIM Yeah they did. They did, they had a lot of trouble with their hearing TED Where would Smithy sit? The left of the right? JIM Here. Left Hand side TED Charles Ulm this one? STAFF Ulm WILL be there, that�s right TED And JIM Warner and Harry Lyon in the back? JIM They were in the back and they were passing notes up to one another back and forth to report, on a stick TED That�s how they communicated. TED You could imagine Smith and Ulm up there, cramped, sitting in front of a massive fuel tank, three engines clattering within one metre of their ears, flying for thirty hours at a time. Just extraordinary what they went through. TED You�re just filled with admiration for the bravery and the skill of these pilots back then, that they could do this. TED; Back then it took them, I think, sixty hours in total. And now, of course, you have an A fly across the Pacific in about eighteen hours. TED To actually see the replica in real life is just extraordinary. They have done a magnificent job with this aeroplane and we at Sydney Airport want to do what we can to recognise those great achievements, so people understand and remember them. MORRISON All good Chris? MORRISON Here we are. MATT So it looks like we�ve landed. Do we know what we�re doing? MORRISON Yep. Still a bit late. MORRISON Seventy nine bags coming off, PAX MORRISON It�s gonna put us under the pump because that means we�ll have a minute turnaround, when usually it�s an hour turnaround so we�re gonna try do the best we can and get it out on time. Obviously in a safe manner. MADISON Thank you! MADISON Hello! AGA Hi! MORRISON This aircraft is going to MELbourne at :. It�s due to come back later tonight so if it goes out late now, it�s going to be delayed coming back in later tonight. MORRISON Oh you gotta be kiddin� MORRISON We�ve had someone who�s spewed up on the aircraft. So we�ve got someone bringing out the spill kit to just clean up the vomit. MORRISON [RADIO BEEPS] Hey mate, just confirming, you�re on your way to the aircraft for this spillage? MORRISON So this stuff just soaks it all up. We�re running out of time, so. This goes out at four fifty. I gotta get this done. Also go get the bags on, people wanna get on so�I think we�re good. MORRISON That�s that. So. Nice and clean, ready to go. Now back down to load the bags MATT Thank you MORRISON We gotta load MORRISON We have forty seven bags. MORRISON People wanna get on board soon. We gotta get bags on so, we�re a bit short of time at the moment. MATT No good? MORRISON No good. PRODUCER Delays, they can come from anywhere, right? MORRISON Oh tell me about it. We�re short of time, the first bag hasn�t even been loaded. MATT Have we got another one close by or? [RADIO BEEPS] MORRISON See you drop this here and just see if you can find another conveyor for me please. MADISON Hi, how are you? Thank you so much, Row fifteen, just on the left hand side. MADISON Hi, welcome! [Passenger How are you?] Good, how are you? Just Row eight on the left hand side for me. MORRISON Yeah good. MATT We just picked up another belt loaded being the other one was unserviceable for some reason. Luckily we had another one on a bay close by so yeah. MATT Hopefully it hasn�t cost us too much time but utilise this one and get the aircraft loaded so we can get out on time MADISON Alright do you wanna come with me? Let�s do it. Radio Team [inaudible] Gate thirty three MORRISON [RADIO BEEPS] Go ahead RADIO We have all passengers on board MORRISON [RADIO BEEPS] Copy, no worries. MORRISON Far out. MORRISON The bridge is going back! MORRISON So as you can see, the bridge is going back. We got minutes. Very close. We�re very close. Cutting it very fine, man. Usually we like to be a bit earlier, ready to go but we�re still on time now. MORRISON We�re ready to go. It�s now minus two. So we�re on time but we�ve got an aircraft behind us pushing back. We gotta give way to traffic and that holds us up. Who know how long we�re gonna be sitting here for? RADIO Double one zero six pushback approved cross bay to the disconnect point MORRISON Just making sure we�re clear. All good. MORRISON It�s gonna be very tight. Very tight. MATT You just never know what�s gonna happen! This is all part of it. It�s the facade that everything goes smoothly, but there�s always something! MORRISON Just making sure we�re clear. MATT There�s a lot of challenges that you have to overcome on a daily basis. We�re not out of the woods yet but we should just get it on time. MORRISON So here we are at the disconnect point. Right on the line. That�s actually textbook [LAUGHS] MICHELE There�s a twenty year old male, he�s fainTED- MICHELE We are the first response for any emergency that happens at Sydney Airport. RIARNE [PHONE RINGS] Fox fourteen? Okay no dramas we�ll get a truck over there for you. RIARNE So I�ve just had an issue over on the Domestic bay. A fuel truck has had something happen to the radiator. So I�ve had to call a spill truck to get them to go over there and clean it up. We do have an aircraft waiting for a bay. RIARNE Fox Seven Alpha. I�ll let the tower know. yeah. RIARNE That has been resolved. They had a really good response time due to aircraft holding for the bay. So the passengers have been able to disembark and head to the Terminal. MANDE Tango Oscar from Charlie ? GEORGE [RADIO BEEPS] Go ahead MANDE? MANDE I�ve got a fire trip for T on Departures Level near Bay Thirty One GEORGE So we�ve had a fire trip over at Terminal Domestic Terminal. GEORGE Ella can you monitor that Bay Thirty One fire trip? GEORGE Could be a small fire somewhere or something that�s an electrical type situation MANDE Firies and shift mechanic on the way, thank you LAURENCE We think it�s from one of the shops there GEORGE The news agent? Cross? Nothing there? GEORGE So we�ve deployed some of our staff to go and have a look. And our airport fire service also responds. GEORGE They�re on the way up? Yeah, beautiful. GEORGE Ninety nine percent of the time it�s either someone tried to sneak in a cigarette, or something like that. If it�s a cigarette, or a vaper, I�m sure they�ll find out pretty much straight away. MANDE Charlie , go ahead? RADIO Yeah, the firies have already gone it there and looked at it and they�re just going inside up to Gate Thirty One area also to assess. RADIO It was the Peter Alexander store, they steamed some clothes. It�s all good. The firies are gonna go and reset it. GEORGE The steam [PHONE RINGS] GEORGE It was actually steam that set it off. Nothing to worry about. The pyjama store was ironing! [LAUGHS] GEORGE I can stop having the hippy hippy shakes a little bit! [LAUGHS] DYLAN [PHONE RINGS] Sydney Airport Emergency Line this is DYLAN speaking? DYLAN Your attention please, your attention please. The building�s emergency warning system has been activaTED and is being investigaTED by the Chief Warden RIARNE Call the firies? Yeah? JORDAN Yeah. Please, thank you DYLAN OTF So we just received a fire trip on our fire panel here at the IOC. So our first response is to call the firies to make sure that they�ve got the notification as well- MANDE Tango Oscar , I�ve got a fire trip DYLAN OTF And then we also contact our shift mechanic who�s onsite as well. JORDAN Just need your assistance please at the International Terminal DYLAN How many passengers are on the flight? JORDAN Captain has called the disembarkation off, so the passengers are still inside the aircraft at the moment. GERRY Worst case scenario is that we have an all out fire here on an aircraft with passengers on it. And that�s something we never want to see here. MANDE Can�t see much on the CAMera, but. It doesn�t look good. DYLAN Okay bye bye JORDAN The firies is now onsite�it is a relief. No one got injured, the plane wasn�t damaged. It�s really comforting to see the response from our fire and rescue, to be onsite so efficiently GERRY Friction on this cable between the metal cable tray rubbing off the cable has damaged the insulation on the cable. You can see the cords have actually come out and� What I�m actually touching�s what caused the fires. GERRY Leo? Are you still down here? GERRY Is there anymore cones we can put around here? Just thinking, throw a few more there? GERRY I�ve never seen anything like this in Sydney Airport in all my time being here. This has, by far, outdone anything I've seen. GERRY We don�t want them people to miss their holidays wherever they�re going, their loved ones� GERRY Hey guys, I might just get them to clean up that spillage GERRY We�re starting to plan with the Captain on the aircraft as to what we�re gonna do to get the passengers back on the aircraft and get this away before curfew. GERRY They to be on- they have to on taxiway before I do, yeah GERRY That�s the reason we�re here, is to make sure that they get away safely and the aircraft takes off and lands here safely. GERRY Well played here lads you�re nearly done aye? GERRY And I wanna get these trucks outta here so that basically they can pull that bridge back off the aircraft and get this aircraft away. GERRY We�ve spoken to the Captain, the Captain�s happy that- when the passengers get on at Bridge B they�re gonna get away as soon as possible. GERRY Alright, there�s the chucks removed. You can see the aircraft is just about to leave. It�s actually starting to back up. Wow. Whoa. Yeah, I feel happy! Happy to see them families get away and enjoying their holiday in Honolulu. GERRY Wow. That�s a job well done! GERRY Honolulu aye? Wish we were going to Honolulu! TIME Our shift starts at ten and fishes at six o�clock. We�re on the main runways, the longest runway at the airport. NARRATOR � � Every country has a gateway to the rest of the world In australia, it�s sydney airport � managing flights a day The most popular tourist destination in the country, different airlines carry more than million passengers annually Orchestrating the movement of this city within a city� Is a monumental task From the bowels of baggage sorting to the airport�s seven nerve centre , people work around the clock To keep sydney airport running safely And on time Inside sydney airport � � Visitors to sydney airport enjoy all the conveniences of a modern international gateway � � The passenger experience is all about state of the art systems� devised for efficiency, safety and comfort � The three terminals and networks of roads and runways are a specialised ecosystem designed for passenger movement � But this huge and complex piece of infrastructure has a hidden side�vital to keep it ticking At years old, sydney is one of the oldest continuously operating airports in the world � Throughout its long history, the airport has been maintained by an army of maintenance workers � From the buildings� � To the runways and aprons� � And everything in between � � � And no one knows the job better than maintenance technicians gerry and joel This team of troubleshooters� face up to problems each day� � � Fire alarms, aerobridges or lifts repairs can all be in a day�s work� � �even changing a light bulb � These nine thousand lights on the runway are vital to airport operations� � As they guide the aircraft in to land at night � Working on an active runway means each light must be changed within a five minute window To speed up the process, gerry came up with his own creative solution� � � � � Navigating the active runways is a constant component of the job � With over closed circuit cameras�and constant communication with all three terminals� � The integrated operations centre is the eyes and ears of sydney airport � Airport controller riarne is speaking to a caller requiring urgent assistance from maintenance � � The busier the airport is, the more pressure to resolve the issue quickly � During summer, temperatures at the airport can reach over forty degrees celsius� � And the lack of air or water inside the lift could cause severe dehydration or heat exhaustion The lift passenger has now been trapped for over thirty minutes � It was a staff member who was trapped, with a load of supplies � � � Deidre is a passenger services coordinator inside the terminals � � Her role involves operating the aerobridge� the covered passage that connects the aircraft to the terminal � Whilst in the home position, the bridge is fully retracted, with wheels sitting within marked red circles� to allow ample room for inbound aircraft to manoeuvre � � Height is adjusted using hydraulics and the electro mechanical wheel drive can travel at speeds of up to metres per minute In a tightly controlled airport environment�operating an aerobridge requires a lot of skill� � Once the bridge is manually moved into position, an auto level control will adjust the height of the bridge as baggage is unloaded � This ensures passengers have a smooth exit A vital piece of aviation equipment, the aerobridge speeds up the process of boarding and disembarking, dramatically reducing aircraft turnaround time � Different aircraft require different bridges and some are more challenging than others � An accidental bump to the aircraft can have expensive consequences�as happened to a china airlines flight at sydney airport � Thanks to diedre�s skill� the bridge rests millimetres from the aircraft, and the passengers are able to disembark on time � � � � It�s the morning rush period �and the airport is busy with passengers and aircraft movements � � Any delay can upset the entire airport schedule � The faulty aerobridge is at terminal �and with aircraft movements at their peakthe issue has happened at a bad time � � � � � � With a qantas flight due to land in two minutes, gerry�s under pressure to resolve the problem quickly � � � � � The flight from melbourne has just touched down and is headed to terminal three Inside, passengers are waiting to board the returning flight � � Outside, gerry is running out of options as he tries to repair a faulty aerobridge � � With runways busy with incoming aircraft�any delay could cause significant disruptions As the aircraft taxies towards the bay, time is running out � � � Sydney airport utilises some of the most sophisticated technology in the world� � And the simplest� � Since the dawn of aviation in the nineteen hundreds, the humble windsock is a tool to help pilots measure wind speed and direction � Today cam and the maintenance crew are replacing a windsock � � There are a number of reasons a windsock would need to be replaced � � � As australia�s oldest airport �there is history everywhere � � Community liaison officer ted is the airport�s unofficial historian � With expert knowledge of the aviation artefacts held in the airport�s collection � � Including this flying jacket belonging to aviation pioneer, sir charles kingsford smith One of australia�s greatest aviation pioneers, sydney airport was originally named after him � The journey took nine days in a fokker tri-motor called the southern cross� � And was an important step towards connecting the isolated australian continent, with the rest of the world And two hours south of sydney at shellharbour� � A group of enthusiasts are working to build a replica of the southern cross � Head engineer jim and his team have spent ten years building the replica aircraft ready for flight � And ted is hoping it can be part of a special celebration at sydney airport � � � As the afternoon rush begins, the pressure builds for the ground crews performing the time-critical, sequence of events that comprise the aircraft turnaround � But any small problem in this tightly orchestrated process can have huge ramifications � � Rex airlines flight from the gold coast has landed twenty minutes late � � Ground leader morrison and his team are now under pressure to get the aircraft ready for it�s next flight�departing for melbourne in forty minutes With the passengers from the gold coast offloaded�the new cabin crew can prepare for the melbourne leg And this could result in a cancellation if the aircraft isn't able to make the return flight from melbourne before sydney airport�s curfew� A major inconvenience for passengers�and a loss of revenue for the airline Passengers are at the gate� waiting to board the aircraft � Airlines use absorbent powder to neutralise the biohazard, and get rid of the mess With that job done� they now have only minutes left to get the aircraft ready before the passengers board But the bags aren�t going anywhere �due to a belt loader that won�t start � � To keep the aircraft on schedule� the crew must act quickly � � Above the wing�the final passenger has boarded and they�re ready to go � With only ten minutes �til scheduled take off time�the ground crew are running out of time to pack up the equipment and secure the aircraft � Morrison�s final task for the turnaround is push back of the aircraft out of the bay � The push back tractor is in place and connected �but there's another delay � � � With the apron clear, morrison is free to push back With the pushback tractor disconnected� the rex aircraft heads for the runway�with seconds to spare � � � As the central hub of the airport, the integrated operations centre receives hundreds of calls each day � � Spills on the runway, such as oil and fuel are caused by leaks from aircraft and vehicles � Often flammable, they pose a serious risk to staff, aircraft and the surrounding environment � Every spill must be rigorously cleaned and vacuumed � � � A fire alarm has been activated and duty manager george needs to investigate � � The exact location of the alarm has been found and the fire threat is evaluated � � � It�s not long until another alarm is raised� � � But this time it�s in terminal � The captain from an incoming international flight has reported smoke billowing from the forward aerobridge � Fire poses a serious danger in aviation� because a single spark can cause a catastrophic blaze � All passengers are still on board the aircraft � � Fire rescue teams have two strategically placed bases within the airport, which allows them to respond onsite � � Fire rescue arrives within three minutes and puts the fire out An investigation discovers an electrical cable fault to be the cause of the fire All other aerobridges were inspected, and found to be safe � With the all clear from the fire brigade �passengers are now free to safely disembark from the rear aerobridge And the aircraft has been approved to make its scheduled return flight to honolulu � Passengers are checking in for the honolulu-bound flight�and making their way through security screening � But gerry and his crew from maintenance are still out on the apron � The apron is covered in debris and spillage from the recent fire and until it is cleared�it�s unsafe for the aircraft to leave � Cancelling this flight would mean a huge financial loss for the airline, and would impact hundreds of passengers � With just over two hours to clear the apron and turn the aircraft around before the strict pm curfew� gerry and the maintenance crew will have to work fast � The passengers may have left for the day� but the empty terminals and runways are a sign for the maintenance team to get busy They will carry out essential work through the night, preparing the airport for the next day�s flights � Hours a day, seven days a week, their job never ends� � � FINAL PRODUCTION SCRIPT Inside Sydney Airport 1